Andre Fangueiro, Head of Design @TietoevryThe Future of UX: AI-Enhanced Workflows and Beyond
AI is no longer a futuristic concept it’s here, reshaping how designers work, create, and innovate. But how do we ensure AI enhances, rather than replaces, the human touch in UX?
In this session, we’ll dive into:
- AI’s role in UX workflows—from research to prototyping and beyond
- The shift from human-led to AI-empowered design
- How to integrate AI tools effectively without losing creativity
- The impact of AI on productivity, decision-making, and personalization
Key Takeaway: AI won’t replace designers but designers who embrace AI will redefine the future of UX.
About Andre Fangueiro
Andre Fangueiro is a seasoned design and innovation leader with a career spanning over two decades across Europe. With a background in Design, Andre has worked with global brands such as Canon, Nestlé, Giant Bicycles, Invacare Medical, and Laerdal Medical, as well as pioneering startups.
Currently serving as the Head of Design at Tietoevry and the Founder of Human-Lab.eu, Andre specializes in creating human-centered experiences, shaping design strategies, and driving innovation at the intersection of technology and business.
Tetiana Gulei, Senior UX Designer @ONWARD MedicalGenerative AI for Engaging User Storyboards
Storyboards are the best way to illustrate the user journey and highlight pain points. Creating detailed and well-crafted storyboards, however, can be time-consuming and challenging when inspiration doesn't come quickly. AI image generators offer a solution by creating unique and engaging visuals for storyboards based on short, simple text prompts.
Join me in this talk to discover how Generative AI tool, Adobe Firefly, can create storyboards that effectively tell a story, spark emotions, and communicate a clear message to your team and stakeholders. Through different case studies, you will discover how to create dynamic characters, set scenes, and visualize concepts that resonate with your team and stakeholders.
Tatiana will also hold a workshop:
In this workshop, we'll get more hands on where you'll create your own AI visuals for your storyboards. You'll learn how to write effective text prompts in Adobe Firefly, develop engaging characters and scenarios using AI, and work with reference images to maintain consistent visuals across your storyboards scenes.
About Tetiana Gulei
Tetiana is a Senior UX Designer based in the Netherlands. Starting her career as an engineer, she developed a passion for user-centric and accessible design, together with an interest for technology and innovation. She also shares her UX expertise through conference talks and LinkedIn Learning courses on various UX topics, reaching over 50,000 students worldwide.
Annelie Tinworth, UX Content Design Lead @Volvo CarsPrompt like a content designer
"Words don't come easy," especially when they aren't your usual design element. But with the right frameworks and prompting techniques, they can become more manageable.
Join Annelie for an engaging exploration of practical frameworks and prompting strategies that will help you craft compelling content that resonates with your users—both with and without the assistance of AI.
In this interactive session, you will:
- Learn essential techniques for crafting clear and impactful messaging in user interfaces.
- See concrete examples that illustrate these techniques in action.
- Gain practical confidence to care for the words in the user experience, regardless of your role in the development process.
This is an opportunity to enhance your content creation skills and build a pragmatic toolbox that elevates your design practice.
About Annelie Tinworth
Annelie is the UX Content Design Lead at Volvo Cars, overseeing customer support content across in-car, app, and web platforms. With nearly two decades of experience in UX, content and localization, she has worked with global teams in fin-tech (Klarna), consumer goods (Dometic), lifestyle (Nike), and software (Bluebeam).
Annelie embraces AI as a tool to enhance her craft, blending content design with analytical systems thinking and creativity. Some call it 'content engineering'. She calls it 'frustrating fun'. Based in Stockholm, she enjoys kite surfing and sharing her knowledge as a speaker and mentor in the design community.
Oleksii Tkachenko, Senior Content Designer @TravelPerkDesigning Scalable Product Copy with Content Systems
With AI, Content designers and UX Writers see a shift in their priorities. We’re no longer focused on ad-hoc copy support. It is now expected of us to come up with a more systematic approach to product copy.
With this talk, I’d like you to add a content system building to your stack of skills. Just like a classic design system provides designers with building blocks to maintain visual consistency, a content system will lay the foundation for consistent messaging within your product. And since no system exists in a vacuum, we’ll also touch on how lightweight Content Ops practices can support adoption and maintenance—so your system doesn’t gather dust after launch.
About Oleksii
Oleksii is a Senior Content Designer at TravelPerk, currently based in London. With 8+ years of expertise in Content and UX, he champions scalable content strategies to help products communicate with clarity and consistency. Beyond his role at TravelPerk, he’s teaching Content Design and provides mentorship for aspiring tech professionals (with 90+ students graduating in the last 3 years). Outside of work, he finds inspiration in street photography and enjoys creating zines, photo books, and limited-run prints.
Marianne Stjernvall, Founder & CRO Expert @ConversionHubWhy Your A/B Tests Aren’t Giving You the Effects You Want
We like to say we're data-driven — but sometimes, that leads us to the wrong decisions. Sometimes we need to look beyond the horizon. This talk explores what happens when we focus too much on high-level KPIs and ignore signals deeper in the user journey. Through real CRO examples, I’ll show how some A/B test "winners" actually damaged the experience — and how to combine data with gut feeling, qualitative input, and context to make smarter decisions.
We’ll look at
Why winning tests can lead to losing users.
How to spot misleading metrics.
When human judgment should override the numbers.
About Marianne
Having spent over ten years in CRO, growth, and personalization roles, Marianne has just launched a new CRO agency—ConversionHub, which guarantees senior consultants. This self-professed ”Queen of CRO” has worked as a Digital Director for Tele2 and advised the AI startup Bubbi.ai. For Marianne, giving back to the community is essential, so she’s a regular event speaker and happily gives a helping hand whenever she can.
Tessa Griffioen, Senior Service Designer @nlmtdFrom knowing towards doing: growing your users’ capacity to act
The Dutch WRR (Scientific Councel of Government Policy) recently published reports on humans’ capacity to act. Consisting of both cognitive and non-cognitive capabilities, one’s capacity to act defines how capable we are in navigating certain goals in life: such as filling in tax returns, paying our bills, applying for jobs, or (financially) planning for retirement.
In the context of a public compensation scheme, me and my team developed a framework for better understanding, activating and informing different user groups based on their capacity to act. Within this framework, six archetypes are defined based on the level of their cognitive and non-cognitive capabilities.
The key takeaway is the content of this framework, and how it can be used to help your users use and understand your service our product.
About Tessa
Tessa is a freelance senior service designer and design strategist with experience in effectively leading teams in translating human insights into physical and online experiences. In her recent roles, she was responsible for redesigning end-to-end journeys and service maps with high social impact. She loves to bring together different people within an organisation and translate strategy into concrete human experiences, frameworks, and visuals.
Growing your users’ capacity to act: working with an archetype framework
The Dutch WRR (Scientific Councel of Government Policy) recently published reports on humans’ capacity to act. Consisting of both cognitive and non-cognitive capabilities, one’s capacity to act defines how capable we are in navigating certain goals in life: such as filling in tax returns, paying our bills, applying for jobs, or (financially) planning for retirement.
In this workshop, we are actively working with a framework for better understanding, activating and informing different user archetypes. By the end of the session, you will have applied the framework to your product or service, and refined it based on your users' cognitive and non-cognitive capabilities.
